Book a 30-min call
Legal · Returns

Returns, Refunds & Replacements

Custom food products can’t be returned on a whim — but damage, shortages and genuine quality issues are always put right. Here’s how.

Last updated: June 2026 (draft) · Global Joby Ventures · [CONFIRM registered address], Yamuna Nagar, Uttar Pradesh, India · GSTIN 09AOVPB5690Q1ZV · FSSAI 11225302002326

Working draft — not legal advice. This page was prepared from Global Joby’s standard commercial terms as a starting point. Please have it reviewed by a qualified professional, and complete the highlighted [CONFIRM] items, before publishing.

Because our honey is custom-manufactured to your approved specification and is a food product, returns are necessarily limited. This page explains how we handle cancellations, damage, quality issues and refunds fairly.

1. Custom & private-label goods

Goods produced to your approved varietal, format and label spec are made specifically for you and cannot be returned for a change of mind once approved and in production. This is why we encourage samples and written approvals before any run.

2. Try before you commit — samples

We recommend evaluating sample packs before placing an order. Samples are free (you cover courier). See Shipping & Logistics.

3. Damage or shortage in transit

Inspect your consignment on delivery. Report any transit damage or shortage within [CONFIRM 48 hours] of receipt, with photographs (and an unboxing video where possible). For verified transit damage we will replace the affected units or issue a credit — as we have done for clients (for example, replacing 58 jars broken in transit, no questions asked).

4. Quality issues

If a product does not conform to the agreed specification or its Certificate of Analysis, contact us promptly with the batch details. After verification (which may include a retained sample or lab check) we will replace or refund the affected portion of the order.

5. Cancellations

  • Before production / before advance: you may cancel; any amount paid is refundable less costs already incurred on your behalf.
  • After production has started or custom labels are printed: the advance may be non-refundable, as materials and time are committed. [CONFIRM confirm cancellation terms]

6. Refund method & timeline

Approved refunds are made to the original payment method within [CONFIRM number] working days of approval. [CONFIRM confirm timeline]

7. What isn’t covered

  • Natural variation in colour, taste or crystallisation (see Disclaimer).
  • Damage from storage or handling after delivery/collection.
  • Change of mind on custom or approved goods.

8. How to raise a claim

Email hello@globaljoby.com or WhatsApp +91 96671 75507 with your order/batch reference, a description and photos. We’ll respond quickly and resolve it fairly.